Feedback Please

A small group of patient/famiy advisors and Alberta Health Services staff have been working to create an app that could easily capture data regarding the patient/family experience at the end of a clinic/hospital visit. This app would allow programs/areas to obtain information about the patient’s/family’s experience immediately after the care was received. All feedback, including Ideas and suggestions of how the program/area could be more patient and family centred, would be provided anonymously. Having this information readily available would allow managers and healthcare teams to make improvements in the care provided by their program/area.

A prototype of this app has been developed, which will be tested in two clinics. However, before doing so, your assistance is being sought via the completion of a short survey relating to the prototype. If you could take a few minutes to complete this survey, it would be greatly appreciated. Thanks in advance for your help! Please note that the survey is NOT limited to family/patient advisors.

2 thoughts on “Feedback Please

  1. I think the questions are good, however the smilies don’t work. Especially the fair comment emoji looks mad. If the care was fair then I think the good emoji fits better. For excellent I think the emoji should be a happier looking one. The current excellent emoji for good and the current good emoji for fair. Current fair for poor. Ditch the last emoji
    Should there be an unacceptable one? Not really the same as poor. I think care can be poor but not necessarily unacceptable. Unacceptable care needs immediate follow up, something a manager needs to know and that time is of the essence. Whereas a poor response may not trigger immediate follow up.

  2. Thank you for providing your excellent feedback. As part of the design group we will ensure that we take the time to review your comments as stated above as well as the many others we have been very fortunate to receive. Thank you for taking the time to help us inform our process to make it the best possible tool it can be.

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