Patient engagement is a term that is commonly used in the healthcare sector. However, what does patient engagement mean? Does patient engagement mean sitting on a committee and doing nothing more than rubber stamping decisions that were made elsewhere? Is patient engagement mere tokenism? If not, what is patient engagement and how is it promoted, facilitated and supported?
In the article, “Beyond tokenism: How hospitals are getting more out of patient engagement,” Wendy Glauser, Michelle Satsiuk and Debra Bournes explore these and other ideas.