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Long-term care (LTC) sites often wait months for expert consultation on very challenging responsive behaviours (or send the person to hospital). Last November we experimented by throwing out an open invitation to our LTC contacts to help out with a case study from North zone. There were many insightful suggestions from more than 30 callers (and no one said, “Have you thought of adding more drugs?”) We wrote the case study and ideas into a report and shared with the sites. Curbside consultations have grown in popularity with 30 – 50 callers (some representing groups of up to 10 staff members) at noon and 2 pm on the 3rd Wednesday of each month. This is helping residents and staff get more timely help, is educating and empowering staff to try new ideas, and has the potential to take some pressure off the very stretched mental health consultants.
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Click here to learn about the AUA team and their initiatives.