(The following was submitted by patient/family advisor – @aircalgary)
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Great conversation about:
- There are no right words (e.g., patient, resident, client). Person-centred care is the point. Family is whoever the person decides he/she wants to participate (or NOT) in his/her care.
- Patient and Family Advisor wisdom shared- always have more than one patient and family Advisor on a quality improvement committee. Sometimes groups just going for numbers of advisors, or stories for tokenism. Look for genuine commitment on part of the committee to really listen and include to patient experience as an equal voice of truth in decision making.
- Some committees are doing great, other staff members need orientation first before they include patient and family Advisors in their work.
- Imagine Citizens is doing amazing work to ensure a clear citizen voice is available to shape healthcare improvements in patient and family centred care.
