Have you ever felt overburdened by the amount of paperwork, phone calls, e-mails, appointments, etc., associated with navigating the health care system? If so, you are not alone.
In the article, “Unpaid, stressed, and confused: patients are the health care system’s free labor,” Sarah Kliff describes how the health care system can place considerable burden on the patient him/herself. This realization came about from her own experience managing a chronic foot injury. As Kliff explains:
What I didn’t understand was the burden patients face in managing the health care system: a massive web of doctors, insurers, pharmacies, and other siloed actors that seem intent on not talking with one another. That unenviable task gets left to the patient, the secret glue that holds the system together.
For me, this feels like a part-time job where the pay is lousy, the hours inconvenient, and the stakes incredibly high. It’s up to me to ferry medical records between different providers, to track down a pharmacy that can fill my prescription, and to talk to my insurance when a treatment gets denied to find out why.
Click here to read the full article.